Buyer Trust Center
Buyer Trust Center
Your protection is our priority.
We ensure all transactions are safe and secure for our buyers.
- Verified vendors and product listings
- Secure payment gateway
- Dispute resolution support
If your item doesn’t arrive, is damaged, or doesn’t match its description, you’re eligible for buyer protection.
To report a problem:
- Contact the vendor directly
- If unresolved in 72 hours, open a dispute from your account
- Our team will review and assist with a resolution
Easy and fair return process
We allow refunds or returns when:
- Item not received
- Item arrives damaged or is significantly different
Timeframe:
- Request a return within 5 days of delivery
- Refund processed within 5–10 business days
Exceptions:
- Digital products (unless defective)
- Services already rendered
Need help? Email: support@eki.digital
Buyer FAQs
Frequently Asked Questions
Q: How do I track my order? A: Log in > My Account > Orders > Track
Q: Can I get a refund? A: Yes, if product is undelivered, damaged, or misrepresented
Q: Are my card details safe? A: Yes. We use bank-grade encryption
Q: Can I cancel an order? A: Contact the vendor within 12 hours of placing the order
Terms of Purchase
By purchasing from our platform, you agree to:
- Read and understand product descriptions
- Use the platform for all payments
- Communicate respectfully with vendors
Eki Digital is a facilitator. We act as a secure medium between buyers and sellers.
Privacy Policy
Your data is safe with us
We collect only the information needed to provide our services (such as name, email, address, and payment details). This information is used to:
Process and deliver orders
Maintain your account
Improve the reliability and security of our platform
We do not track your activity across other apps or websites. We never sell or rent your data. You may update or request deletion of your account at any time.
Contact Support
Need help or have a complaint?
Email: support@eki.digital
Live Chat: Available Mon–Fri (9AM–5PM WAT)
Phone: +234904163950
