DELIVERY & RETURN

SHIPPING

• In-store collection available within 1 to 7 business days depending on location
• Next-day and Express delivery options also available
• Purchases are delivered neatly packed
• See the delivery FAQs for details on shipping methods, costs and delivery times

RETURNS AND REFUND POLICY

• Easy and fair return process

  We allow refunds or returns when:

  • Item not received

  • Item arrives damaged or is significantly different

  Timeframe:

  • Request a return within 5 days of delivery

  • Refund processed within 5–10 business days

  Exceptions:

  • Digital products (unless defective)

  • Services already rendered

  Need help? Email: support@eki.digital