Vendor Onboarding Guide

Welcome to the Eki Vendor Community!

Steps to get started:

1. Register an account and select “I am a Vendor”
2. Access your vendor dashboard
3. Add store info: name, logo, description
4. Add your first product or service
5. Start selling!

Vendor Terms & Rules

Maintain integrity and trust on our platform.

By listing products/services, vendors agree to:

• Provide accurate descriptions and pricing
• Fulfill orders promptly
• Respond to customer inquiries within 24 hours
• Avoid counterfeit or restricted items
• Respect all platform policies

Commissions & Payouts

How we handle fees and payments

• Provide accurate descriptions and pricing
• Fulfill orders promptly
• Respond to customer inquiries within 24 hours
• Avoid counterfeit or restricted items
• Respect all platform policies

Content Upload Rules

Your store must reflect professionalism.

When uploading items:

• Use clear images
• Avoid duplicate listings
• Provide full descriptions (features, warranty, delivery time)
• Tag with appropriate categories/keywords

Prohibited Items

The following cannot be listed:

• Weapons, firearms, explosives
• Illegal substances or counterfeit products
• Adult content or services
• Items infringing on intellectual property
• Services violating local law or ethics

Legal Agreement

Vendor Service Agreement

By operating as a vendor, you accept that:

• Eki Digital is a facilitator, not the seller
• You are liable for your products, customer service, and legal compliance
• Your store can be suspended if you violate policies
• Disputes may be mediated by Eki for fairness

Support & Disputes

We help vendors handle issues quickly.

• Buyers must first contact you directly
• You have 72 hours to respond to complaints
• If unresolved, Eki will step in to mediate
• Frequent disputes may affect your account status

Contact Support

Need help or have a complaint?

Email: vendorsupport@eki.digital
Live Chat: Available Mon–Fri (9AM–5PM WAT)
Phone: +234904163950