Buyer Trust Center
Buyer Trust Center
Your protection is our priority.
We ensure all transactions are safe and secure for our buyers.
- Verified vendors and product listings
- Secure payment gateway
- Dispute resolution support
If your item doesn’t arrive, is damaged, or doesn’t match its description, you’re eligible for buyer protection.
To report a problem:
- Contact the vendor directly
- If unresolved in 72 hours, open a dispute from your account
- Our team will review and assist with a resolution
Easy and fair return process
We allow refunds or returns when:
- Item not received
- Item arrives damaged or is significantly different
Timeframe:
- Request a return within 5 days of delivery
- Refund processed within 5–10 business days
Exceptions:
- Digital products (unless defective)
- Services already rendered
Need help? Email: support@eki.digital
Buyer FAQs
Frequently Asked Questions
Q: How do I track my order? A: Log in > My Account > Orders > Track
Q: Can I get a refund? A: Yes, if product is undelivered, damaged, or misrepresented
Q: Are my card details safe? A: Yes. We use bank-grade encryption
Q: Can I cancel an order? A: Contact the vendor within 12 hours of placing the order
Terms of Purchase
By purchasing from our platform, you agree to:
- Read and understand product descriptions
- Use the platform for all payments
- Communicate respectfully with vendors
Eki Digital is a facilitator. We act as a secure medium between buyers and sellers.
Privacy Policy
Your data is safe with us
We collect information like your name, email, address, and payment details to:
- Process orders
- Improve services
- Personalize your experience
We do not sell or rent your data. You can update or delete your account at any time.
Contact Support
Need help or have a complaint?
Email: support@eki.digital
Live Chat: Available Mon–Fri (9AM–5PM WAT)
Phone: +234904163950
